Support at Home services.
Ashand Care and Services supports older Australians to remain safe, independent and comfortable at home and in the community.
Compassionate, reliable and person-centred care tailored to each person's needs, preferences and goals.
We work with clients, families and care partners to deliver support that puts dignity, wellbeing and quality of life first.
Gentle hands, warm hearts, all for you
Domestic Assistance
Support with light household tasks such as cleaning, laundry, changing linen and keeping the home safe, tidy and comfortable.
Meals
Assistance with meal preparation, safe food handling and support during mealtimes to help clients maintain their health and wellbeing.
Transport
Support to attend medical appointments, shopping, community activities and other important outings safely and confidently.
Social Support and Community Engagement
Companionship and assistance to stay connected with family, friends, hobbies and the local community.
Allied Health and Therapy
Support to access allied health and therapy services, including assistance with appointments, therapy routines and care plan recommendations.
Personal Care
Respectful support with showering, dressing, grooming, continence care and daily personal routines while promoting dignity and independence.
Nutrition
Support with healthy food choices, hydration, nutrition routines and monitoring changes that may affect wellbeing.
Assistance with Transition Care
Support for clients returning home after hospital or a change in care needs, helping them settle safely, rebuild confidence and connect with the right supports.
Therapeutic Services for Independent Living
Support to maintain or improve daily living skills, mobility, confidence and independence through therapy-related activities and care plan recommendations.
Home or Community General Respite
Short-term support provided at home or in the community, giving family members and carers time to rest while the client continues receiving safe and respectful care.
Community Cottage Respite
Planned short-term respite in a community-based setting, offering clients a safe and supportive environment while carers take a break.
Restorative Care Management
Support focused on maintaining or improving independence, strength and confidence through goal-based care planning and regular review.
Nursing Care
Clinical support delivered or overseen by registered nurses, including health monitoring, wound care, medication-related support and other nursing needs.
The right support, at the right time.
Care management is an important part of helping clients receive the right support at the right time.
- 01Developing and reviewing care plans
- 02Coordinating services and support workers
- 03Communicating with clients, families and care partners
- 04Monitoring changes in health, wellbeing or support needs
- 05Helping clients understand their approved services
- 06Supporting safe transitions after hospital or changes in care
- 07Reviewing risks and ensuring concerns are followed up
- 08Working with health professionals where needed
Fees, funding and self-management.
How do I know what services I can receive?
Your approved services will depend on your assessment and support plan. We will explain the supports available to you and how your funding can be used.
Will I understand the fees before services start?
Yes. We believe pricing should be clear, fair and easy to understand. Pricing, inclusions and any client contributions that apply are explained before services begin.
Why do providers charge for care management?
Care management covers the time, planning and coordination needed to keep your care safe, appropriate and well organised. We aim to be transparent about what that involves.
Can I self-manage my Support at Home services?
Yes. Some clients choose self-management for more control over how their services are arranged.
What does self-management mean?
Self-management means you may take a more active role in arranging parts of your support. That can include choosing delivery times, being involved in rostering, or coordinating supports.
Will I still have a provider if I self-manage?
Yes. A registered provider stays involved and remains responsible for making sure services are delivered safely and appropriately.
Do I still need care management if I self-manage?
Yes. Care management still applies when a client chooses to self-manage. It keeps planning, review, coordination, risk identification and goal alignment in place.
Can Ashand Care and Services support clients who want more control?
Yes. We support choice, control and involvement in care, and we work with clients and families to explain the options.
What if I am currently self-managing but feel unsupported?
Speak with our team. Some clients need guidance, clear communication and support to understand their responsibilities.
Will I be involved in decisions about my care?
Yes. Your care should be built around you. We listen to your preferences, routines, goals and concerns, and involve the family members you want involved.
Can I change providers?
Yes. Clients generally have choice and control over who provides their aged care services.
Do I have to accept services I do not want?
No. Your supports should reflect your assessed needs, goals and preferences.