Support at Home Services

Your approved services will depend on your assessment and support plan. We will take the time to explain what supports are available to you and how your funding can be used.

Our team will work with you, your family and care partners to make sure your services match your needs, goals and preferences.

Yes. We believe pricing should be clear, fair and easy to understand.

Before services begin, we will explain our pricing, what is included, and any client contributions that may apply. 

We want you to feel informed and confident before agreeing to services.

Care management involves the time, planning and coordination needed to keep your care safe, appropriate and well organised.

At Ashand Care and Services, we aim to be transparent about what care management includes so you understand the value of the support being provided.

Yes. Some clients may choose to self-manage parts of their Support at Home services so they can have more control over how their support is arranged.

Self-management may suit clients who want to be more involved in choosing supports, organising services and managing parts of their care.

Self-management means you may take a more active role in arranging parts of your support.

This may include choosing when services are delivered, being involved in rostering, or helping coordinate supports that best match your needs, preferences and routines.

Yes. Even if you self-manage parts of your care, a registered provider is still involved.

The provider remains responsible for ensuring services are delivered safely, appropriately and in line with the Support at Home program requirements.

Yes. Care management still applies even when a client chooses to self-manage.

Care management helps make sure your care is planned, reviewed and coordinated properly. It also helps identify risks, monitor changes in your needs and ensure your supports continue to meet your goals.

Yes. At Ashand Care and Services, we support clients to have choice, control and involvement in their care.

We can work with you and your family to explain your options, discuss what parts of your care you may want to be more involved in, and help ensure your supports remain safe, suitable and well coordinated.

You can speak with us about your situation.

Some clients and families choose self-management because they want flexibility and control, but they may still need guidance, clear communication and support to understand their responsibilities.

Our team can help explain what support may be available and how we can work with you in a respectful and transparent way.

Yes. Your care should be built around you.

We listen to your preferences, routines, goals and concerns. We will involve you in decisions about your care and, where appropriate, include your family, representative or care partner.

Yes, clients generally have choice and control over who provides their aged care services.

If you are considering changing providers, we can discuss your needs, explain how we may be able to support you, and help guide you through what information may be needed.

 No. Your supports should reflect your assessed needs, goals and preferences.

We will discuss your services with you and make sure you understand what is being offered before supports begin.