Your feedback matters.
We welcome feedback from clients, participants, families, carers and professionals.
Whether you would like to thank a team member, suggest an improvement, or discuss a concern, we are here to listen and respond with respect.
All three kinds are worth hearing.
Thank a team member
If someone has done well by you, tell us. We pass it on, and it counts toward how we recognise our staff.
Suggest an improvement
Something that would have made a service work better for you. We would rather hear it than not.
Raise a concern
If something has gone wrong, we want to know. Concerns are treated as complaints and acknowledged in writing.
A complaint gets an answer in writing.
- It will not be held against you. Raising a concern will not affect the services we provide or the way our staff treat you.
- You can do it anonymously. Leave the email field blank. We will look into it as far as we can, though we will have no way to reply.
- We will help you. We can arrange an interpreter, write down what you tell us over the phone and read it back, send this in another format, or put you in touch with an independent advocate first.
You can always go outside us.
Aged Care Quality and Safety Commission
1800 951 822 · agedcarequality.gov.au
Aged care and Support at Home services
NDIS Quality and Safeguards Commission
1800 035 544 · ndiscommission.gov.au
NDIS supports
Office of the Australian Information Commissioner
1300 363 992 · oaic.gov.au
Privacy and how we handle your information
Older Persons Advocacy Network
1800 700 600 · opan.org.au
Free, independent advocacy — someone on your side, not ours
National Disability Advocacy Finder
disabilityadvocacyfinder.dss.gov.au
Free, independent advocacy for NDIS participants